Our Promise To You
Accidents happen to all of us. It can be a disruptive and frustrating experience. We'll help you navigate your insurance claim and restore your vehicle to pre-loss condition. Don't stress! Just come see us.
Our Services
Complete Auto Body Repair Care
Top-quality collision and auto body repair by our experienced team
Insurance Claims
We are experts at navigating your insurance claims and repairing your vehicle. Let us help you through it. We work with all major insurance carriers.
Painting
Bob Carter's has a state of the art downdraft spraybooth and proudly uses both PPG and BASF paint lines to bring back the shine to your vehicle.
Auto Body Repair
We have a Pro Spot spotwelder to match factory weld types and specifications and have the know-how to research your vehicle's proper repair methods.
Warranty
We warranty our workmanship for as long as you own the vehicle (excluding rust repairs).
Auto Glass Replacement
Windshields are more complex than ever. Cameras and collision avoidance technology are commonly installed in windshields. We make sure these systems are working properly.
Paintless Dent Repair (PDR)
Sometimes those small dents and dings can be fixed without having to paint. If it is possible, we can do it.
Get An Estimate
CALL (630) 852-3578
Listen To What Our Customers Say…
Because
It’s Our Customers That Matter Most.
Sandra Tenorio
Quality work, the most amazing customer service! Mike and Josh made me feel like family! Highly recommend you use them! They explained everything in detail from beginning to end.
Communicated every step of the way!
Jennifer Barton
This is the second time that I have gone to Bob Carter's, and I am so happy that I did. The staff is friendly and professional, and their prices are very reasonable (especially compared to those of other body shops). They took the time to answer all of my questions, which I very much appreciated. They did high quality work and returned the car on time. I returned to Carter's because I was confident that I would get good service, and I had a very positive experience with them.
Tony L.
Josh was phenomenal, he went above and beyond for me . Bob Carter's Autobody is very fortunate to have a n employee that cares so much for their customers . They always do excellent work and the level of communications and customer service is always top notch . I would recommend them to anyone who needs the services they offer. Thanks again Josh !
Keeping You Safe On The Road
Advanced Driver-Assistance Systems
(ADAS) are electronic systems in a vehicle that use advanced technologies to assist the driver. These systems require calibrations and software to repair properly.
Meeting Manufacturer's Specifications:
We have the right equipment to meet your vehicle repair needs as well as the means to research OEM specifications.
Schedule a Repair Today: (630) 852-3578
Advanced Painting and Color Match
Manufacturers are constantly changing their colors to meet market demand.
Our painters are experts at matching your vehicle's color.
How Does I-CAR Gold Class Recognition Benefit Our Customers?
Quality Assurance: Customers can trust Bob Carter's Auto Body Inc. for top-notch repairs, as the I-CAR Gold Certification reflects our dedication to quality workmanship and customer satisfaction.
Reputation for Excellence: With over five years of maintaining this prestigious certification, the shop solidifies its reputation as a reliable and trustworthy destination for auto body repairs in the Downers Grove area, providing peace of mind to customers seeking professional collision repair services.
Advanced Training Standards: The I-CAR Gold Certification signifies that the shop's technicians undergo annual training and testing in all aspects of collision repair, from estimating to re-assembly, so we can stay on top of vehicle maker trends and repair procedures.
We are the first independent auto body repair shop in Downers Grove to qualify for I-CAR Gold Certification, placing us in the top 20% of collision repair shops nationwide.
Why Choose a Honda and Acura Certified Repair Facility?
Specialized Training and Equipment: The certification signifies that our highly skilled technicians have undergone specialized training and have access to Honda-specific equipment and information, ensuring high-quality repairs and customer satisfaction.
Bob Carter's Auto Body Inc. in Downers Grove has achieved the prestigious designation as a Honda and Acura Certified Collision Repair Facility, demonstrating our expertise and commitment to excellence in repairing vehicles from these brands.
Get the best collision repair! Just come see us.
Call Us Today (630) 852-3578
Some Common Myths About Collision Repair For Your Car:
“Only a dealership can properly repair my car's damage.”
Most dealerships don't have auto body repair services. It is a specialized segment of auto repair. Many dealerships in the area refer their customers to us.
“Only my insurance company can choose a collision repair shop for me.”
Your insurance company has no say whatsoever in where you get your vehicle repaired. It is always your choice. That's the law.
“Multiple estimates are a must. ”
One estimate is all it takes. You never need to provide your insurance company with multiple estimates. Pick a repair shop that suits your needs.
Who We Are: The Auto Body Specialists You Can Trust In Downers Grove
Our family is proud to have been providing the best auto body services to Downers Grove and surrounding communities since 1975. We are the first independent auto body repair shop to qualify for I-CAR Gold Certification in Downers Grove. We’ve successfully performed many thousands of panel replacements, paint refinishes, frame alignments and sensor repairs, to name a few.
We guide our customers through the increasingly difficult claims process with their insurance company. We genuinely care about our customer's experience and do whatever we can to make it easier.
We treat our customers like we would want to be treated. That means you’ll always receive an accurate before-teardown estimate and the best pricing possible. Schedule an appointment to see for yourself.
Learn How To Find The Right Collision Repair Shop For You.
Get Reliable Advice From Our Experienced 3rd Generation Owner.
How To Find The Auto Body Repair Shop That Fits Your Needs and Your Vehicle's Requirements
Call Today!
Contact By Email
Hear What Customers Like You Are Saying About Us:
Suzy Yassen
My car got keyed pretty bad (like large words written across my entire driver-side door). Bob Carter's got me in pretty quick, worked well with my State Farm to make sure that everything was covered, and it was very easy to get set up with them. State Farm required me to submit pictures to get an initial estimate for the work, and all I had to do was forward that to the shop and they took care of the rest (including submitting 2 more estimates to make sure the work got done the right way). Because of this (and I guess my insurance coverage), the work was fully covered without any additional cost to me. I mention this because State Farm tried to steer me towards their "preferred shops", many of whom were farther away and would have taken significantly longer to get me in. But I looked into it further, and Bob Carter's DOES work with State Farm and all of my work was covered!! So don't give it a second thought if this happens to you! Very glad I looked into the insurance stuff more because I'm very pleased with the entire experience working with Bob Carter's, so it's not surprising they came so highly recommended family and several of my patients. Highly recommend!!
Call Us Now To Schedule Your Repair
(630) 852-3578
Frequently Asked Questions
How does the collision repair claims process affect my repair?
We work with every major carrier of insurance. We are experts at dealing with your insurance claim. Every company handles claims differently. Please call us to discuss it and we can answer any question you may have about the claims process.
How long will this take?
The short answer is: it depends. Many factors play into the timeframe for repairs: parts availability, insurance company processes and procedures, and the severity of the damage to name a few.
Every repair is different. A bumper replacement can often be done in two days, whereas a quarter panel replacement can take several weeks. We always try to minimize the amount of time the vehicle is in for repairs because we understand it is inconvenient to you to be without it. You are always free to call and check up with us when your vehicle is being repaired. Seeing your vehicle in person for an estimate is the best way to get an accurate time frame.
Do you use OEM parts?
We use OEM parts as much as possible. If your insurance company specifies the use of aftermarket or used parts, we will try our best to get our vendors to "price-match". Sometimes OEM parts aren't available anymore, in which case aftermarket or used parts are necessary.
Bring Your Car To The Downers Grove Auto Body Experts!
Easy To Find &
Convenient Hours
Office Hours:
Monday 8AM-5:30PM
Tuesday 8AM-5:30PM
Wednesday 8AM-5:30PM
Thursday 8AM-5:30PM
Friday 8AM-5;30PM
Saturday Closed
Sunday Closed
CLICK HERE TO CALL
(630) 852-3578
MAKE AN APPOINTMENT
Our experienced, caring and competent office guys are waiting to help you have the most comfortable repair experience possible.
We believe that you deserve the best care and the best auto body repair. Come see us to get your vehicle the repair you deserve!
