Bob Carter's Auto Body Inc.

Start Here Guide:
4 Steps To Take Immediately After An Accident

Been in an Accident?
Take a deep breath.
You don't have to figure everything out alone.
We'll show you exactly what to do next, explain your options in plain English, and help you protect your family's safety and your car's value—without pressure. Read the Guide below.
 

⭐⭐⭐⭐⭐ 4.9 stars from your Downers Grove neighbors

car collision recovery in four steps
Why Families Trust Bob Carter’s

 

➢  We explain everything in plain language.
➢   We work directly with the insurance company.
➢   We research your manufacturer's repair procedures.
➢   We never rush repairs that affect safety.
➢   We treat your vehicle like it's carrying our own family.
Over Five Decades of Keeping Downers Grove Drivers Safe on the Road
Our legacy of safe, high-quality, and stress-free collision repair by the numbers.
1975

Serving Downers Grove and surrounding communities for over 50 years
3rd

Active 3rd-generation family-owned commitment to treating you like family
100%

Workmanship warranty for as long as you own your vehicle (excl. rust)
I-CAR Gold

The highest training standard in collision repair, held by our whole team
Fully Certified to Restore All Makes and Models Back to Exact Factory Standards
The First Independent I-CAR Gold Shop in Downers Grove
We proudly hold landmark status as the very first independent auto body repair shop in town to achieve & maintain I-CAR Gold Certification since 2018 — the collision repair industry standard for complete, safe, quality repairs of all makes and models. Your vehicle is restored using factory-approved methods and safety systems.
We work directly with major manufacturers and accept all insurance providers to make your recovery completely seamless.
In addition, we are certified by the following manufacturers:
The Bob Carter’s Auto Body ‘Start Here’ Collision Recovery Guide
Four simple, stress-reducing steps to navigate your repair process with total confidence.
Step 1: After the Collision
— Focus on safety first, document the scene, file the police report, notify your insurer — and know you have the right to choose your repair shop.
Step 2: What to Bring
—Bring your claim number and prior insurance estimates if you have them. We handle the rest. We don’t need any money up front.
Step 3: Estimate + Safe Repair
—We perform a full inspection and explain every line item  — no surprises. When your vehicle is in for repair, we perform a meticulous teardown to find hidden damage, including structural and sensors, referencing current original manufacturer (OEM) repair databases.
Step 4: Delivery & Insurance Coordination
—We coordinate directly with your insurer from the beginning to minimize delays, handle supplements, and ensure you receive the complete, safe repair you deserve. We cover your repair with a lifetime warranty (except rust).

A Message from Our Family to Yours: We Do Whatever It Takes to Make This Easier

Since 1975, we have treated our customers exactly how we would want our own family members to be treated. It's not just a business transaction to us. "I go to sleep thinking about how things are going here. I wake up thinking about it." -Michael Carter

Don't stress! Just come see us

We view collision repair as a customer service business first, and a car repair business second. 

Modern Collision Repair is About More Than Fixing Dents
A modern vehicle is a complex safety computer on wheels. A bad repair job can disable critical safety systems.
Protect Your Safety & Your Car’s Value Today
Get  your free Safe Auto Body Repair Standards Checklist. A quick, pressure-free educational tool to help you ask the right questions and verify safe repairs. Seven critical questions to ask any collision shop to get the safe auto body repair you deserve.

Who is this checklist for?
Anyone wanting peace of mind that their safety systems, airbags, and structure have been fully restored to pre-loss condition according to the manufacturer’s specifications. 

Click Here to Get Your Free Checklist Now

Frequently Asked Collision & Repair Questions
Straightforward answers to help you navigate insurance pressure and vehicle recovery.

Do I need to get three different estimates for my insurance?

You do not need three estimates — you have the legal right to choose your shop with just one estimate.

What if the insurance estimate is much lower than yours?

In short, don't worry about it. This is a common practice among insurers. They write the estimate low knowing there will be a supplement. Leave it to us to negotiate with them to get what we need to get the job done.

Do you warranty your work?

Repairs we perform are covered by our Lifetime Limited Warranty for as long as you own your car (rust repair excluded). 

Still have questions about a recent accident? Call us directly at (630) 852-3578
No one plans for an accident.
But if one happens, you deserve a repair shop that treats you like family, explains everything clearly, and never compromises your safety.
That's been our promise to Downers Grove families since 1975.
COME IN OR CALL US!
Talk to Mike, Josh or Oscar
(630) 852-3578

Bob Carter's Auto Body
4309 Fairview Ave
Downers Grove IL 60515
 
“Great shop! They’ve been fixing all of my cars for years and I’d never go anywhere else. They work with out of network insurance seamlessly and keep me updated and on schedule. Josh is very knowledgeable and helpful, as are their entire team. Thanks for the great work!”
⭐⭐⭐⭐⭐
Andrew Eisenberg